Accommodation
Is there a cancellation fee?
If you cancel the reservation itself, a fee applies starting 3 days before your stay. Changes of 1-2 guests are fine even the day before.
What are the check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 10:00 AM. (These times may vary depending on your plan.)
Can I stay with a pet?
Unfortunately, we are unable to accommodate guests traveling with pets. Thank you for your understanding.
Can I stay alone?
We accept single-guest reservations on weekdays only. Bookings for one guest are accepted starting 3 weeks before the stay date. Please contact us for details. (TEL: +81-(0)533-57-1515)
Can I stay with small children?
Yes, we welcome guests traveling with children. We provide a children’s lunch for young children, and guests can also enjoy swimming at Palm Beach right in front of the property. Please feel free to contact us with any questions.
When do I pay, and can I use a card?
Please pay at the front desk when you check out. We accept major credit cards (VISA, JCB, Diners Club, AMEX, DC, UC, etc.) as well as JTB Nice Stay gift cards.
Dining
Is dining served in the guest room?
To ensure each dish is served freshly prepared, meals are normally served in one of our private dining rooms. However, as seating is limited, some guests are served in our main dining hall instead. Please note that we are unable to accept requests for a specific dining location.
If I stay multiple nights with the same course, will the menu change?
Even if you stay multiple nights with the same course, we prepare completely different dishes each night.
If I have a food allergy, can the menu be adjusted?
If you let us know in advance, we will accommodate your request to the best of our ability.
What kind of meal is served for children?
Elementary school-age children are served a menu similar to the adult course, while young children are served a children’s lunch. If your child is in the early years of elementary school and may not eat much, please choose the “infant (meal and bedding included)” option instead.
What time do meals begin?
Dinner begins between 6:00 PM and 8:00 PM, and breakfast between 7:30 AM and 8:30 AM. We will ask for your preferred time after you arrive.
Can you warm up baby food that I bring with me?
Yes. Please let a staff member know.
Does the restaurant offer a baby food menu?
We do not offer baby food in the restaurant. If you need it, please bring your own.
Does the restaurant have chairs for children?
We provide high chairs for children. Please ask a staff member if you would like to use one.
Can I take leftover food back to my room?
We are sorry, but we ask that guests refrain from taking food back to their rooms.
Please tell me about the restaurants at the property.
Reservations for our restaurants can be made by phone or online. TEL: +81-(0)533-57-1515 (business hours 9:00 AM – 6:00 PM). Details and reservations: here.
Guest Rooms
Are there non-smoking rooms?
All guest rooms are non-smoking.
What is the maximum number of guests per room?
Our largest rooms accommodate up to 10 guests in Kaibou-kaku, 9 guests in Tenyu-kaku, and 7 guests in our Suite rooms.
Can I see the ocean from my room?
Standing in Nishiura Onsen, Gamagori, Aichi, our property offers a view of Mikawa Bay from every room. Please note that the view may vary somewhat depending on the room’s location.
Are there Western-style rooms?
Our twin rooms and suite rooms include Japanese-Western style options.
Can I request a specific room?
We will note your request and do our best to accommodate it. However, please understand that we may not always be able to provide the requested room on the day.
What amenities are provided in the room?
We provide a toothbrush, toothpaste, face and hand soap, body soap, shampoo, conditioner, shower cap, comb, hairbrush, face towel, bath towel, yukata, and razor.
Is there a safe in the room?
Every room is equipped with a safe. Please use it to store your valuables.
Is the room refrigerator stocked with drinks?
Every room has a refrigerator, but alcohol and other drinks are not stocked, except in some room types.
How many guest rooms are there?
We have 47 guest rooms in total.
What types of rooms are available?
We offer a variety of room types, including Japanese-style, Japanese-Western style, and suites. Please check the details here.
Do I need to leave my room key when going out?
When you go out, please leave your room key at the front desk.
What happens if I lose my room key?
If you lose your room key, we will collect a deposit of 4,400 yen. If you return the key at a later date, we will refund this amount.
Is drinking water provided in the room?
Bottled drinking water is not provided, but tap water is safe to drink.
When are the futons laid out and put away?
We lay out the futons while you are away at dinner. They are put away after check-out.
Are there connecting rooms?
We do not offer connecting rooms.
Is the room key an auto-lock system?
Room keys are not an auto-lock system; they are standard cylinder keys.
Can I borrow a DVD player?
DVD players are available for loan.
Can I request extra towels or amenities?
We can provide extra towels and amenities upon request. Please note that a fee may apply depending on the item.
Can I add an extra bed?
Starting in 2026, we can add a simple extra bed. As availability is limited, we may not always be able to accommodate this request.
Is a humidifier available in the room?
Humidifiers are available for loan.
Can I make outside or international calls from the room phone?
The room telephone cannot be used to make outside lines or international calls.
Is an iron and ironing board available?
Irons are available for loan.
Please tell me about the bath in rooms with an open-air bath.
We offer rooms with a private open-air bath. Please note the water is not hot spring water. The bathroom includes a washing area.
Are there rooms with two separate rooms?
Yes, we have rooms with two separate rooms. Please check the details here.
Is there a toilet in the guest room?
Every room is equipped with a washlet toilet.
Can I connect an HDMI cable to the room TV?
Yes, the TV supports HDMI connections. HDMI cables are also available for loan.
Can the guest room windows be opened?
Yes, the guest room windows can be opened.
Please tell me about the bathroom and washbasin in the room.
Facilities and specifications vary by room. Please check the details for each room here.
Baths
What are the bathing hours?
Bathing hours are normally 6:00 AM to midnight. There are two bathing halls each for men and women.
Are private baths available?
We have two private baths with breathtaking views on the top floor. [For overnight guests] 1,100 yen (tax included) per person / 50 minutes. [Hours] 3:00 PM – 10:40 PM and 6:45 AM – 7:50 AM. [Reservations] Accepted only at the front desk after you have arrived on the day of your stay.
Can I use the baths without staying overnight (day-use)?
Yes, day-use bathing is available for a limited time. ■ Large communal bath [Hours] 11:00 AM – 3:00 PM [Price] 1,500 yen (tax included) per person, includes a hand towel. *If a bath towel is required, a fee of 300 yen (tax included) applies per towel. ■ Two private baths with breathtaking views on the top floor. [With lunch] 1,700 yen (tax included) per person / 50 minutes. [Day-use bathing only] 2,200 yen (tax included) per person / 50 minutes. [Hours] 10:30 AM – 3:00 PM, includes hand towel and bath towel. [Reservations] Advance reservation required, Reservation Center: +81-(0)533-57-1515
Are all the baths in the property hot spring baths?
The private open-air baths and the baths in each guest room are not hot spring water. Only the large communal bath on the 3rd floor uses hot spring water.
Is there a stone sauna (ganbanyoku)?
We are very sorry, but we do not have stone sauna facilities.
Is there a cold plunge bath?
Yes, the large communal bath includes a cold plunge bath at approximately 25°C. Enjoy a relaxing bathing experience along with the sauna and hot spring.
What amenities are available in the large communal bath and private baths?
[For overnight guests (large communal bath)] Bath towel, hair styling lotion (men), toner (women), razor, cotton pads (women), comb, cotton swabs.
[Private baths] (day-use / overnight, fee applies) Hand towel, bath towel, hair styling lotion (men), toner (women), razor, cotton pads (women), comb, cotton swabs.
[Day-use bathing (large communal bath) / fee applies] 11:00 AM – 3:00 PM: 1,500 yen (tax included); after 3:00 PM: 1,800 yen (tax included), includes bath towel. Hand towel, hair styling lotion (men), toner (women), razor, cotton pads (women), comb, cotton swabs.
*For day-use bathing, a bath towel is available for a rental fee.
Facilities & Amenities
What are the qualities and benefits of the hot spring water?
Water quality: mildly alkaline simple spring, chloride spring. Benefits: frozen shoulder, poor circulation, fatigue recovery.
What is the temperature of the hot spring?
The source temperature is 27°C. The bathing water is adjusted to a comfortable temperature.
Is there a sauna?
A mist sauna is available in the women’s large communal bath, KAZASUMI no YU, on the 3rd floor of Tenyu-kaku, and a sauna is available in the men’s large communal bath, KOSAI no YU. Hours: 11:00 AM – 9:00 PM. Fee: Free.
Is there a café in the property?
There is a café, “Hot Spring Café Si No No Me,” on the 1st floor of Kaibou-kaku. Hours: 10:00 AM – 5:00 PM (last order 4:15 PM). Closed: Wednesdays.
Is there a gift shop?
There is a select shop, “Toki no komichi,” on the 1st floor of Tenyu-kaku. Hours: 8:00 AM – 9:30 PM. We carry local specialty sweets such as shrimp senbei crackers, local sake, and other souvenirs.
Is there a place to smoke?
Smoking areas are located on the 1st and 3rd floors of Kaibou-kaku (the rest of the property is entirely non-smoking).
Are there vending machines?
Vending machines for alcohol and soft drinks are available.
Is the large communal bath / open-air bath fed continuously by natural hot spring water (kakenagashi)?
Only the large communal bath uses hot spring water.
Can I bathe while wearing a swimsuit or with a towel wrapped around me?
We ask that guests do not bathe while wearing a swimsuit or with a towel wrapped around them.
Can I use the hot spring while pregnant?
Pregnancy is not listed among the medical conditions that prohibit bathing, but please consult your doctor beforehand and bathe at your own discretion. Please take care with your footing and avoid staying in the bath too long.
Are the men’s and women’s large communal baths swapped at certain times?
The men’s and women’s large communal baths are not swapped.
Please tell me about the bathing tax.
A separate bathing tax of 150 yen per adult, per night, is charged.
Are towels provided at the large communal bath or open-air bath?
Bath towels are provided at the large communal bath during overnight-guest hours. Please bring the towel from your room as well.
Are there lockers at the large communal bath?
Valuables lockers are available at the large communal bath. We can also keep items at the front desk.
Are the large communal bath or open-air bath mixed-gender?
We do not offer mixed-gender bathing. If you would like to bathe together as a family or group, please use one of our private baths.
Is there a cigarette vending machine?
The entire property is non-smoking (with 2 designated smoking areas). We do not have a cigarette vending machine.
Is there an elevator?
Yes, the property is equipped with elevators.
Is there an ice machine?
We do not have an ice machine. Please ask the front desk if you need ice.
Is there a laundry service or coin laundry?
We do not have a coin laundry on-site, nor do we offer a laundry service.
Is there a microwave?
We do not have a microwave available for guests’ free use. If you need something warmed up, please ask at the front desk or the dining hall.
What are the hours and fee for the foot bath?
A foot bath is located at Hot Spring Café Si No No Me, on the basement 1st floor of Kaibou-kaku. Hours: 10:00 AM – 5:00 PM and 5:00 PM – 11:00 PM (from 2:30 PM on Wednesdays). *In the evening, use is limited to overnight guests only. Closed: Wednesdays.
Can I rent a mahjong set?
Mahjong sets are available for rent for a fee.
Is there an accessible restroom?
An accessible restroom is located on the 1st floor of Tenyu-kaku.
Where is the front desk located, and what are its hours?
The front desk is located on the 1st floor of Tenyu-kaku.
Transportation
What is the nearest train station?
The nearest train station is Nishiura Station on the Meitetsu Line.
Is a shuttle service available?
Yes. We provide shuttle service to and from Nishiura Station on the Meitetsu Line. Nishiura Onsen Association bus pick-up times: 2:20 PM, 2:50 PM, 3:20 PM, 3:50 PM, and 4:20 PM. If you would like a pick-up at a different time, please make a reservation in advance.
Access & Parking (Details)
Can I park a bicycle?
We do not have a dedicated bicycle parking area, but we can keep bicycles within the grounds.
What is the nearest highway exit?
[Coming from the Tokyo direction] Otowa-Gamagori IC on the Tomei Expressway. [Coming from the Osaka direction] Toyoake IC on the Shin-Meishin/Ise Bay Expressway.
Can I use the parking lot before check-in or after check-out?
Yes, the parking lot is available for use both before check-in and after check-out.
Is a parking ticket issued?
We do not issue parking tickets. Parking is free of charge.
Is there a drop-off area for loading and unloading luggage?
You may pull up and load or unload luggage in front of the main entrance.
Is valet parking available?
We do not offer valet parking. Drivers are asked to park and retrieve their own vehicles.
What are the road conditions like in winter?
The Gamagori area sees many clear days even in winter. Snowfall occurs only about once every few years.
Nearby Information
Is there an ATM nearby?
There is no ATM in the immediate vicinity.
Is there an EV charging station?
An EV charging station is available in the parking lot for a fee.
Is there a hospital nearby?
There is an internal medicine clinic about a 5-minute drive from the property. In case of an emergency, the front desk can arrange transport to a hospital.
Is there a convenience store or supermarket nearby?
There is a convenience store and a drugstore about a 5-minute drive from the property.
Are there places nearby for forest bathing or walking?
Near the property you’ll find Nishiura Park and the Hashidabana-Matsushima promenade, both great spots for forest bathing and a stroll.
Is there a gas station nearby?
There is a gas station about a 5-minute drive from the property.
Is there a pharmacy nearby?
There is a drugstore about a 5-minute drive away.
Is there a post office nearby?
There is a post office about a 5-minute drive away.
When is the best time to see cherry blossoms?
Near the property, you can enjoy cherry blossoms at Nishiura Park in spring.
Is there a beach nearby?
Palm Beach is located right in front of the property. In summer, it is directly accessible through a dedicated exit.
Are there shopping facilities nearby?
There are shopping facilities about a 15-minute drive away.
What are the local specialties?
Local specialties include shrimp senbei crackers and local sake, both available at our select shop, Toki no komichi.
Can I go clam digging?
Mikawa Bay is known for its wide, shallow tidal flats, where clam digging is a popular activity. For seasonal guidance and what to bring, please see our Clam Digging Guide: https://gimpa.co.jp/en/shiohigari/
Can I set off handheld fireworks?
You can enjoy handheld fireworks at Palm Beach. The front desk lends out buckets of water for extinguishing them. Please let us know if you plan to enjoy fireworks.
What are some recommended spots or experiences nearby?
Around Nishiura Onsen, there are a variety of activities to enjoy through the seasons. We especially recommend SUP (stand-up paddleboarding), cycling, and trekking, which let you fully experience the nature of Mikawa Bay. The Hashidabana-Matsushima promenade is a seaside walking path continuing from Palm Beach; crossing Ebisu Bridge takes you to Nishiura Marina and Matsushima, and the path also leads up to Nishiura Park. Seasonal sightseeing and event information is also shared regularly on our “Spending Time at GIMPASO” and “News” pages.
Are there seasonal events such as fireworks festivals?
Various events are held throughout the year in Gamagori City. You can enjoy seasonal highlights such as clam digging in spring, and the Gamagori Festival Fireworks Display and swimming in summer. Please check our “News” page for the latest event information.
Luggage
Can my luggage be carried to my room?
After check-in, our room attendant will carry your luggage when guiding you to your room.
Can luggage be stored before check-in or after check-out?
Yes, we can store your luggage both before check-in and after check-out. *During the swimming season, storage is in our multipurpose hall.
How should I store valuables?
Please use the safe in your room to store your valuables.
Can I send a package from the hotel?
Yes, we can arrange for courier shipping.
Are there coin lockers?
During the summer swimming season only, lockers are available for guests using the beach.
Additional Services
Are wheelchairs available to borrow?
Wheelchairs are available for loan. As the number is limited, please contact us early if you would like to use one.
Can I borrow dishes or glasses?
Dishes and glasses are available for loan. Please ask the front desk if you would like to use them.
Can you arrange a taxi?
Yes, we can arrange a taxi for you. Please allow about 15 to 20 minutes, as taxis come from the taxi company’s office.
Can you arrange a rental car or car-sharing service?
We ask that guests arrange rental cars on their own. Please ask the front desk for information on rental car companies.
Can I request a wake-up call?
Yes, wake-up calls are available upon request.
Can I borrow a phone charger?
Phone chargers are available for loan.
Can I make copies or print documents?
Copying is available at the front desk for a fee. Black and white (A4/A3 size): 10 yen per sheet. Color (A4/A3 size): 50 yen per sheet.
What items are available for loan?
The following items are available for loan: [Games] mahjong, shogi, go (fee applies). [Electronics] Bluetooth speaker, DVD player, phone charger.
Can you help with birthday or anniversary celebrations?
We are happy to help make your celebration special. For a fee, we can arrange a cake (reservation required at least 3 days in advance) or a bouquet of flowers.
Are umbrellas available to borrow or purchase?
Umbrellas for loan are available at the entrance. Umbrellas are also sold at our shop.
Weddings, Banquets & Corporate Use
Do you still accept weddings and wedding receptions?
Yes, we do. From the first meeting between families to small-scale receptions and dinners, we propose plans tailored to your wishes. Please feel free to contact us for details on venues, menus, and budget. TEL: +81-(0)533-57-1515
Do you have meeting rooms or banquet halls? What are the capacity and facilities?
We offer venues suited to a variety of purposes, including meetings, training sessions, seminars, and banquets. Capacity, room layout, and equipment such as microphones and screens are arranged based on your needs. Please contact our reservations desk by phone or email for details. TEL: +81-(0)533-57-1515
Do you offer plans for companies or groups?
Yes, we do. We propose plans tailored to your purpose and budget for corporate training, meetings, company trips, and other group outings. Please contact our reservations desk by phone or email for details. TEL: +81-(0)533-57-1515
Other
Is the property accessible?
Wheelchairs may be used throughout the property. While availability is limited, we can prepare a wheelchair, arrange a room near the elevator, and provide other assistance from our staff wherever possible. Please feel free to ask us.
Is there a swimming beach nearby?
Palm Beach is located right in front of the property in Gamagori, Aichi. In summer, it is directly accessible through a dedicated exit.
Does changing the number of guests incur a cancellation fee?
Changes to the number of guests may not incur a cancellation fee, depending on the situation. Please contact us for details.
Can I send luggage ahead of my stay?
We will hold it for you until you arrive. Please be sure to write your stay date and reservation name on the package. Shipping address: c/o Front Desk, GIMPASO, 25 Oyama, Nishiura, Gamagori, Aichi 443-0105, Japan (TEL: +81-(0)533-57-3101)
Facilities, Payment & Other Information
Is parking available?
Yes, we offer free parking for 50 vehicles.
Is Wi-Fi available in the guest rooms?
Yes, free high-speed Wi-Fi is available throughout the property.
Can I pay with QR code payments or e-money?
Yes, in addition to major credit cards, we also accept cashless payment methods such as QR code payments.
Can I use the hot spring if I have a tattoo?
Guests with tattoos are welcome to use our private open-air baths without hesitation. We offer three private open-air baths.
Can you accommodate vegan or other dietary needs?
Yes, we can accommodate vegan and other dietary needs. Please let us know at the time of booking.
Can anyone use Premium Lounge SORA?
Premium Lounge SORA is reserved for guests staying in suite rooms or rooms with an open-air bath in Tenyu-kaku or Kaibou-kaku, or in Suite Room KOCHU-AN, on a plan that includes access to the Premium Lounge.
Can I use the property for telework or a workation?
Yes, we offer a workation plan with an ocean view. For details, please see our Workation Information.
Can I go clam digging?
Yes, clam digging can be enjoyed in the surrounding area. For details, please see our Clam Digging Guide.
Is there a brochure for the property?
Yes, we have a digital brochure available. You can view it here.
Can you issue a qualified invoice/receipt?
We can issue receipts that comply with Japan’s Qualified Invoice System.
Can I use gift certificates or travel vouchers?
JTB Nice Stay gift cards can be used. Please check with our staff for details.
Does the room rate include tax and service charge?
The room rate includes consumption tax and service charge. A separate bathing tax of 150 yen per guest, per night, is charged.
Can a companion check in ahead of the rest of the party?
Yes, a companion may check in ahead of the rest of the party.
Is early check-in possible?
If you arrive before the standard check-in time, we will show you to your room as soon as it is ready.
Is early check-out possible?
For early check-out, please let us know in advance.
Reservations & Cancellation
How late can I check in?
Check-in is accepted until 10:00 PM. For plans that include dinner, meal service hours are limited, so please contact us in advance if you will be arriving late.
Do I need identification at check-in?
We may ask to check identification such as a driver’s license or health insurance card. Guests visiting from overseas or holding foreign nationality should bring their passport or residence card.
Can I extend check-out?
GIMPASO internet members may extend check-out until 10:30 AM. Some room types include a late check-out benefit (until 11:00 AM).
Is a deposit required to make a reservation?
No deposit is required. Advance payment is only requested for same-day reservations made at the front desk.
Traveling with Children
Can small children use the large communal bath?
Yes, small children may use the large communal bath together with you. Please be careful of footing and accompany your child at all times.
Up to what age can children use the bath of the opposite gender?
Children up to age 6 may use the bath of the opposite gender, accompanied by a parent or guardian.
Are strollers available to borrow?
We do not have strollers available for loan, but strollers you bring with you may be used within the property (please note some areas have steps).
Is there a nursing room or diaper-changing area?
We are very sorry, but we do not have a dedicated nursing room or diaper-changing area.
Are there amenities or loan items for children?
For children registered for a fee, we provide a children’s yukata, towel, toothbrush, and slippers.
Can you sterilize baby bottles?
We are unable to sterilize baby bottles.
Please tell me about staying with children.
Of course, children are welcome to stay with you. Please check each plan’s page for children’s rates.
Is there a kids’ room?
We are very sorry, but we do not have a dedicated kids’ room.
Do you sell baby supplies (formula, diapers, baby food, etc.)?
We are sorry, but we do not sell baby supplies.
Are baby cots available to borrow?
We are very sorry, but we do not have baby cots available.